User management

Find users, read their status, change an account, transfer its projects, and delete or restore it.

Click Admin, then Manage Users. To add an account, see Onboarding.

The user list

Your own account is marked You and its actions are greyed out: you cannot disable or delete yourself.

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Find a user

Type in Search by name, email or ID. A full name works too, such as Carol Novak. To narrow the list, use the filters on the Login, Role and Status columns. Click Name, Sign up or Last logged in to sort.

Searching for a user

Deleted accounts do not appear in the results. If your search also matches one, a line above the table says so, for example Found 1 matching deleted users. Click Display deleted users to see them.

A search that matches a deleted account

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User status

Every account has exactly one status, and the Status filter shows how many accounts each one has. Hover over a question mark to read its definition.

The Status filter

Status	What it means	Can log in
All	Every account that is not deleted. The four statuses below (Active + Pending + Inactive + Disabled) add up to this number.
Active	Logged in or opened a project in the last 12 months.	Yes
Pending	Has never logged in: usually an account created by an administrator, or registered with an activation email, that the user has not activated yet. An account registered with a password needs no activation and becomes Active at its first login.	Yes
Inactive	Logged in before, but no login or opened project in the last 12 months.	Yes
Disabled	An administrator disabled the account. Logging in leads to the page Your account is suspended.	No
Deleted user	The account was deleted by an administrator or by the user. It is not counted in All and is hidden until you choose this filter. Logging in says the email or password is incorrect.	No

Accounts move between the statuses like this:

• Pending, Active and Inactive follow the account’s use, so you cannot set them. An Inactive account becomes Active as soon as the user logs in.
• Enable and Restore do not bring back an earlier status. The status comes from the last login: an account that has never logged in is Pending again. A disabled account stays Disabled after Restore.
• Delete permanently cannot be undone. Deleted accounts otherwise stay until you remove them, unless the instance sets ENABLE_CRON_RESOURCE_DELETION, which removes them after 90 days.

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Actions on a user

The icons in the Actions column are the same ones as at the top of a user’s page.

Icon	Action	What it does
Envelope	Send activation email	For an account that has never logged in: a new activation link.
Lock with an arrow	Send reset link	For an account that has logged in: a new password reset link.
Folder	Transfer this user’s projects	Gives all the projects the user owns to another user.
Circle	Disable	Stops the user from logging in.
Play	Enable	Lets a disabled user log in again.
Bin	Delete account	Moves the account to Deleted user.
Arrow	Restore	Brings a deleted account back. Only for deleted accounts.
Crossed bin	Delete permanently	Removes a deleted account for good. Only for deleted accounts.

Each action asks for confirmation in a dialog that names the account.

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Send an activation or reset link

An account shows one of these two icons, depending on whether it has logged in. The icon is greyed out for a disabled account, for an account without a local password, such as an SSO account, and for your own account.

Click the icon, then the button with the same name. The dialog stays open and shows the link:

• Email Sent means that the email went out.
• No email was sent. Copy the link and pass it on. means that email delivery is not configured or the email failed. Click the copy icon and send the user the link yourself.

An activation link expires in 7 days, a reset link in 1 hour. The user opens the link and sets a password. After an activation link they land on their projects, and after a reset link they log in.

A reset link on an instance without email delivery

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Disable or enable an account

Click the circle icon, then Disable. The status changes to Disabled, and the user can no longer log in. To undo it, click the play icon, then Enable.

Disabling an account

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Transfer a user’s projects

Click the folder icon. Type a name or email under Select a new owner for this user’s projects, choose the user, then click Transfer this user’s projects. The Owner of those projects changes in Project management.

Disabled accounts are not offered as the new owner. If you change the text after choosing, the choice is cancelled: choose the user again.

Transferring all of a user's projects

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Delete an account

Click the bin icon. Two options are available, and neither is selected by default:

• Notify the user about the account deletion sends the user an email.
• Transfer this user’s projects lets you choose a new owner for the projects first. They stay active under the new owner.

Click Delete account. If you do not transfer the projects, they are deleted with the account and move to the Deleted status of Project management.

Deleting an account and transferring its projects

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Restore or permanently delete an account

Choose Deleted user in the Status filter, or click Display deleted users after a search.

A deleted account

• Restore brings the account back. A disabled account stays disabled. The projects deleted with the account come back too, and each one’s name gets (Restored) at the end. Projects the user had deleted themselves stay deleted.
• Delete permanently removes the account. The dialog warns that this cannot be undone.

Deleting an account permanently

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Change several accounts at once

Tick the accounts in the list. Buttons appear next to Create account: Send activation email, Transfer this user’s projects, Disable, Enable, Make admin, Remove admin and Delete account. The bottom of the list shows how many accounts are selected. The dialog lists them before you confirm.

Bulk actions

Send activation email is greyed out unless all the ticked accounts are Pending. The dialog then shows one link per account. There is no bulk reset link.

One activation link per account

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The user page

Click a user’s name to open their page. It has six tabs.

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Account

The account’s details. To change them, click the pencil icon, edit the fields, then click Save. You can change the email, the names and the password, and turn Admin on or off.

The password rules from onboarding apply. Passing the password on to the user is up to you. To let the user choose it, send a reset link instead.

Editing an account

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Projects

The projects this user owns, with the same search, Status filter and actions as in Project management.

A user's projects

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Features

What this account has switched on: collaboration, compile timeout, integrations and AI. To change them, click the pencil icon, change the values, then click Save. For Collaborators per project, -1 means unlimited. Compile timeout is in seconds, from 1 to 600.

On your own account, the pencil and the Reset of AI usage are greyed out. On the Account tab you can still change your own email, names and password.

A user's features

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Integrations

The user’s Git access tokens and which accounts they linked. This tab is read-only.

A user's integrations

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Audit logs

What happened to this account: the date, the operation, who did it, the IP address and details. Search it, or filter by Operation. Actions you take on an account appear here with you as the initiator.

A user's audit logs

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Sessions

Where the user is logged in. Click Clear sessions and confirm to log them out everywhere. The tab then says Sessions cleared.

A user's sessions